Shark Kids Poncho

At Ouzie, we strive to make your shopping experience smooth and enjoyable. Below are our policies for delivery, exchanges, and refunds.

Delivery

• Orders are processed and shipped within 1 to 2 Work days.
• Delivery times vary based on location but typically take 2 to 7 Work days.
• You will receive a tracking number once your order is dispatched.

Exchange & Refund Policy

1. Exchange Policy
We accept exchanges within 7 days of receiving your order. To be eligible for an exchange:

• The item must be unused, unwashed, and in its original packaging with tags attached.
• Exchanges are only applicable for size issues or defective items (subject to stock availability).
• Customers are responsible for exchange shipping fees unless the item received was defective or incorrect.

📩 To request a return or exchange, send us a message on Instagram within 7 days of receiving your order.

2. Refund Policy
We offer refunds only in the following cases:

• You received a damaged or defective item.
• You received an incorrect order that does not match what you purchased.

Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

• Customers are responsible for return shipping fees unless the item received was defective or incorrect.
• Refunds for online payments made via credit card can only be credited back to the original card and cannot be issued as cash refunds. Processing may take 7-14 business days, depending on your bank’s policies.

3. How to Request a Return or Exchange

1. Send us a message on Instagram within 7 days of receiving your order.
2. Include your order number, item details, and the reason for return/exchange.
3. Follow the return instructions provided by our team.
4. Once we receive and inspect the item, we will process the exchange or refund accordingly.

💬 Need assistance? Contact us anytime via Instagram or through our contact form. Our team is happy to help!

Thank you for shopping with Ouzie! 💙