At Ouzie, we strive to provide a smooth and reliable shopping experience. Below are the details of our shipping process, delivery times, and associated costs.

Shipping & Delivery

• Processing Time: Orders are processed within 1-2 business days after payment confirmation.
• Delivery Time:
  • Cairo & Giza: 2-4 business days
  • Other Governorates: 3-7 business days

Delivery Fees: Shipping fees vary based on location and will be calculated at checkout.

• Shipping is 60 EGP for Cairo and Giza.
  
  
• Shipping is 70 EGP for Alexandria.
  
  
• Shipping is 75 EGP for Suez, Ismailia, Fayed, Port Said, Qalyubia, Monufia, Gharbiya, Dakahlia, Kafr El-Sheikh, Sharqiyah, Beheira, Damietta, Mansoura, Tanta, Damanhour
  
  
• Shipping is 95 EGP for Beni-Suef, Sohag, Assiut, Minya, Qena, Luxor, Aswan, Sharm El Sheikh, Hurghada, and Marsa Matrouh, Fayoum
  
  
• Shipping is 115 EGP for South Sinai, North Sinai, El Wadi El Gdeed
  

Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (if available) to monitor your shipment.

Failed Deliveries

If a delivery attempt fails due to incorrect address details or unavailability, our courier will attempt redelivery. If unsuccessful, the order may be returned to us, and additional shipping fees may apply for reshipment.

Returns & Exchanges

If you need to return or exchange an item, please refer to our Return & Exchange Policy for more details.

For any questions or concerns, feel free to contact us via Instagram or through our support team.