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Delivery & Return
At Ouzie, we strive to make your shopping experience smooth and enjoyable. Below are our policies for delivery, exchanges, and refunds.
Delivery
- Orders are processed and shipped within 1 to 2 Work days.
- Delivery times vary based on location but typically take 2 to 7 Work days.
- You will receive a tracking number once your order is dispatched.
Exchange & Refund Policy
1. Exchange Policy
We accept exchanges within 7 days of receiving your order. To be eligible for an exchange:
- The item must be unused, unwashed, and in its original packaging with tags attached.
- Exchanges are only applicable for size issues or defective items (subject to stock availability).
- Customers are responsible for exchange shipping fees unless the item received was defective or incorrect.
📩 To request a return or exchange, send us a message on Instagram within 7 days of receiving your order.
2. Refund Policy
We offer refunds only in the following cases:
- You received a damaged or defective item.
- You received an incorrect order that does not match what you purchased.
Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Customers are responsible for return shipping fees unless the item received was defective or incorrect.
- Refunds for online payments made via credit card can only be credited back to the original card and cannot be issued as cash refunds. Processing may take 7-14 business days, depending on your bank’s policies.
3. How to Request a Return or Exchange
- Send us a message on Instagram within 7 days of receiving your order.
- Include your order number, item details, and the reason for return/exchange.
- Follow the return instructions provided by our team.
- Once we receive and inspect the item, we will process the exchange or refund accordingly.
💬 Need assistance? Contact us anytime via Instagram or through our contact form. Our team is happy to help!
Thank you for shopping with Ouzie! 💙
